FAQ: Questions and Solutions (help to help yourself) covers OLC’s entire service area.
If you look for your specific question you will find the solution to your problem behind it (the full answer pops up when you click on the question.)
Following the ‘do it yourself‘ principle you will then be able to solve the problem on your own.
If you have any further questions, please send an email to the OLC by clicking on the HELP button (top right next to the country flag).
We will answer you immediately.
OLC whishes you always great fligths.

1. Questions flight section

1.1 In the scores my flight is displayed in grey. It did not score any points or is not ranked at all.

5 different reasons are possible:

  1. The flight was executed with a powered sailplane, but your logger file does not include ENL recording.
  2. The logger file is invalid.
  3. The flight scored less than 50 points (please have a look at OLC-Plus 4.4 rules).
  4. The flight is still in the evaluation (with yellow/blue S in the flight info) Please be patient.
  5. The flight was reported too late.

1.2 My flight did not score because of a red S, what can I do about that?

Please check the OLC comment in your flight information, you may find a hint here.

It is possible that the flight was performed with a motorized glider, but the flight file does not contain an ENL (Engine Noise Level) record.
Either a non IGC approved logger was used or the ENL recording was disabled. In this case you will get the OLC comment "Autocomment: Used Aircraft has engine, but ENL logging deactivated" in the flight message.

Remedy: Click “edit flight“ in the flight information window and replace your file by uploading the flight from a second IGC approved flight logger, then hit “save”.
You may also cancel your flight and declare a new one using the appropriate file.
Changes can only be executed during a 48 hour time window after landing, respectively prior to the registration deadline for league scoring, which is the next day at 08:00 am UTC.

1.3 My flight did not score because of a red V, what can I do?

OLC’s server checks the validity of IGC files using an audit file (DLL) provided by the logger’s manufacturer. The content of your file is verified by a check sum at the end of it.

Reasons for invalidness:
a) The check sum is missing.
b) The content was altered manually.
c) A failure happened during the logger readout.
d) No reason detectable; the validation program does only submit a result to OLC, not a reason why a flight is valid or not. Please ask the logger manufacturer for help.

Remedy: Start a new upload process, optionally using a second logger file, click „edit flight“ in the flight information window and replace your file. Hit „save“ to confirm. You may also cancel your flight and declare a new one using the appropriate file.
Changes can only be executed during a 48 hour time window after landing, respectively prior to the registration deadline for league scoring, which is the next day at 08:00 am UTC.

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1.4 My flight does not score for the League.

This can have several reasons:

Before the sprint departure point, the powerless flight did not begin within or passed through a cylinder with a radius of 15km centered on the take-off airfield.
After the sprint end point, the powerless flight did not end within or passed through a cylinder with a radius of 15km centered on the take-off airfield.
A flight declaration executed with a file from a non IGC approved logger (green V necessary) does not generate a league score.

Remedy for a blue V: Click “edit flight“ in the flight information window and replace your file by uploading the flight from a second IGC approved flight logger, then hit “save”. You may also cancel your flight and declare a new one, using the appropriate file.
Changes can only be executed during OLC’s time window (48 hours after landing). For league flights the registration window closes at 08:00 am UTC, the next day. If you change your flight after that it will no longer score for the league!

1.5 My flight declaration was accepted, but the flight is not part of the scores.

This may happen with a logger that has not been activated for a while and therefore does not provide the correct date in its IGC file.

The IGC file’s second line will for example show 020993. If you upload the flight without altering its content you will of course not be able to locate it in the scores, because in 1993 OLC was not yet invented. The flight will however be in our data base, and once you retry uploading you will see a message, that it has already been registered.

Remedy: None, only the manufacturer can update your logger.

1.6 The scores show only a very small or no FAI- triangle at all?

OLC-Plus may only locate and evaluate an FAI-triangle after a flight is closed.

This means: Start and finish point of the unpowered flight may not be more than 1,000 m apart, horizontally as well as vertically. The program searches for an FAI-triangle only between these two points.
Often a triangle is not shown because OLC’s program could not automatically locate the correct beginning of your engineless flight

Remedy: Click “edit flight“ in the flight information window to manually correct the beginning of your engineless journey and hit "save".
Please note: The instants of time determined by OLC’s server are just suggestions which have to be double checked by the participant.
Only during the registration window of 48 hours after landing it is possible to modify points in time.

1.7 After a logger failure the device has logged more than one file (IGC-files)

An assemblage of several different logger files of one flight is only possible as long as they have all been logged with the same device and each of them is valid on its own.

Remedy: The easiest way is to use a file from a second logger (see 1.8).

There are different possibilities to merging files.

a) All files are opened with an editor and put together via copy and paste.
b) Using Windows the command window will work as follows:
copy file1.igc + file2.igc destination file.igc (or additional files if necessary).
c) With Linux and Mac it will work equally:
cat file1.igc file2.igc > destination file.igc (or additional files if necessary).
Each file to be merged must be complete and valid (G record).
The files have to be joined together without gaps, the time difference (B record) from file to file shall not exceed 60 seconds in each case.
Changes can only be executed during the time window of 48 hours after landing, respectively before the registration deadline for league flights, which ends at 08:00 am UTC the next day.

1.8 Exchanging of logger files (IGC-files)

Remedy: Flights may be exchanged as follows:

a) Please click „edit flight“ in the flight information window, replace the file with a different one and hit „save“.
b) Cancel the flight and upload a different file.
Changes can only be executed during a time window of 48 hours after landing, respectively before the registration deadline for league flights, which ends at 08:00 am UTC the next day.

1.9 Cancelling of flights

You may only cancel a flight during the registration window (48 hours after landing).

Please click „edit flight“ in the flight information window, put a checkmark at "cancel flight" and hit "save".
For deleting participant data and/or flights please read FAQ 3.1.

1.10 OLC’s server did not accurately identify the correct beginning and/or end of the unpowered flight, what can I do about that?

Please click “edit flight“ in the flight information window, correct beginning and/or end of the unpowered flight manually, click “reload“ next to the barogram and finally hit „save“.

Changes can only be executed during a time window of 48 hours after landing, respectively before the registration deadline for league flights, which ends at 08:00 am UTC the next day.

1.11 Why does the pilot have to check in the flight claim the times for the begin and the end of the flight without propulsion?

The OLC server may occasionally not correctly determine the begin and the end ofthe flight without propulsion.
Possible reasons for a wrong interpretation of the olc server for the begin of the flight without propulsion are:
- descent while under power
- erroneous ENL signal
- no significant descent after the powered flight, as the air-tow / self-launch transitioned directly into a strong, unpowered climb
Possible reasons for wrong interpretation of the OLC server for the end of the flight without propulsion:
- erroneous ENL signal

1.12 The OLC server aborts the scoring of the flight, it cannot be changed by manually correcting the start and / or end of the unpowered flight.

The OLC server interrupts the valuation of the flight file. In the OLC barogram only that part of the flight is visible which has been evaluated.
Possible reason A: There is a logger interval / recording gap (recording gap) of more than 120 seconds for gliders and motorized gliders or 20 seconds for FES gliders. If these values are exceeded, the evaluation is aborted at this point.
Possible reason B: There is a jump back (clock jump) in the time recording of more than 10 seconds.
According to the IGC, the time records must be made chronologically and continuously. If this value is exceeded, the evaluation is aborted at this point.
Possible reason C: There is a faulty GPS signal (missing gps signal) of more than 120 seconds. If this value is exceeded, the evaluation is aborted at this point.

All these errors cannot be corrected with a manual correction of the beginning and/or end of the powerless flight.

Remedy: Click “edit flight“ in the flight information window and replace your file by uploading the flight from a second IGC approved flight logger, then hit “save”. You may also cancel your flight and declare a new one, using the appropriate file.
Changes can only be executed during OLC’s time window (48 hours after landing).
For league flights the registration deadline is at 08:00 am UTC, the next day. If you change anything after that your flight will no longer score for the league.
Against faulty GPS signals it often helps to position the logger at a more suitable place.

1.13 My takeoff location has not been recognized

Remedy: Please click “edit flight“ in the flight information window, chose the start point and hit "save".

Changes can only be executed during a time window of 48 hours after landing, respectively before the registration deadline for league flights, which ends at 08:00 am UTC the next day.

1.14 Change type of aircraft in flight declaration

Remedy: Please click “edit flight“ in the flight information window, change type of aircraft and then hit “save“.

You may also change your callsign and contest number in the same way.
Changes can only be executed during OLC’s time window (48 hours after landing).
For league flights the registration deadline is at 08:00 am UTC, the next day. If you change anything after that your flight will no longer score for the league.

1.15 Add a copilot in flight declaration

Remedy: Please click “edit flight“ in the flight information window, chose your copilot and hit "save".

Changes can only be executed during a time window of 48 hours after landing, respectively before the registration deadline for league flights, which is the next day at 08:00 am UTC.

1.16 FES aircraft with invalid logger recording, what can I do?

For aircraft with a front electric sustainer (FES), the electrical current flow to the engine must also be recorded with an IGC approved sensor.
Currently (October 2020) the OLC only knows the MOP2 sensor from LXNAV.

1.17 I can't get along with the flight notification and I can't find anything about my problem in the FAQ.

Unfortunately there is no support from the OLC.

Remedy: Please ask friends in your area who know about the problem. Nearly every experienced OLC participant can help you.
See also the introductory text at the top of this page.

1.18 I have changed my club, but the OLC still uses the old one.

You can define your club in the registration (settings). Please consider that in the OLC you cannot change a club mid season. The first flight of a season (OLC-year) defined the club for the entire year and all OLC competitions (only in 2021 the first flight on or after 1st April 2021 counts). If you are still within the 48h window for claiming your first flight, then you can still change that: First adjust the club in your settings and then cancel your flight and claim it newly.

2. Questions system section

2.1 Delete Deleting accounts and/or flights

Unfortunately the deletion of accounts and/or flights by the paticipant is not possible.
The participant can only cancel his flights within 48 hours.

This is explained in the current privacy policy published on the OLC website.

If you wish to delete your account, please send an email to help@onlinecontest.org with the subject: "Delete account".
Any existing direct debit mandate and bank details will also be removed.
A deactivation of an account will not alter flights which have already been posted, and all published flights, including names and clubs, will be conserved - after all, a permanent publication of flights is the purpose of any declaration. That is why pilots are using OLC’s platform.

2.2 Smiley is not displayed

The smiley is only displayed after the next flight following the purchase.

2.3 Trusted competitor - responsibilities and advantages

A trusted competitor is an OLC contestant who may declare, edit or cancel other competitors’ flights.
To add a trusted competitor please click “my settings“ in the menu below your user name, write your buddies name into your participant registration form (see "trusted competitors"), click "add" and finally hit the "save" button.
You may also become a trusted competitor for another OLC-pilot yourself.

2.4 How can I change the scoring club?

The scoring club is entered in your participant data.

To change it, click on "my settings" in the menu below your user name, select the scoring club from the list in the "OLC settings" section of your participant registration and then click on the "save" button.
From the first flight of a new OLC-season your flights will be scored for the new club.
If you have already registered a flight in the current OLC-season, a change of club is no longer possible, resp. it will only become effective in the next OLC season.

Once for the 2021 OLC-season, the first flight after 1.4.2021 will determine the club for the following flights.

2.5 I would like to end my support of the OLC and delete my bank details.

To do so, go to "My settings" and remove the bank details and untick the box in front of the text "I authorise Segelflugszene e.V. to collect payments from my account by recurring direct debit".
Then click on the button "Save data" at the bottom of the page.
Attention: Please make sure that all mandatory fields marked with an asterisk are filled in. This also applies to the security question and the answer to it.
In the case of older accounts, it is possible that these fields are not or not completely filled in.

2.6. Excessive Use of the Services

The User shall be regularly permitted to retrieve up to ten analysis files per calendar day (such amount hereinafter referred to as "Reasonable Use"). Upon exceeding this limit, any further retrieval of analysis files will be prevented for the remainder of the calendar day.
Further restrictions may be imposed if the stipulated limit is repeatedly exceeded. The User shall not circumvent, nor attempt to circumvent, the limitation relating to Reasonable Use through technical means or otherwise.

3. Service Area

3.1 Correction of destination coefficient

Formular

3.2 When logging in, the following message appears: "Your account has not yet been activated. Please check your email inbox".
However, I did not received an activation email.
Even after clicking on "Resend email for confirmation" I do not receive an email..

Possible reason A: The email has ended up in the spam folder. Please check the spam folder of your email address.

Possible reason B: When you registered as a participant, you entered an email address in your personal data that does not exist.
Please proceed with point 3.3 "Forgotten login/password".

3.3 Forgotten Login/Passwort

If you simply have forgotten your login/password and you are sure, your email address in the registration data is correct, just click
Login
and fill in the form.

You will receive an email and via clicking the enclosed link you can log in once and set a new user name or password in your registration data.

If you are not sure whether your email address is entered correctly in the registration data, please fill in the form below.
You will receive an email and via clicking the enclosed link you can access your registration data and update your settings.

Formular

3.4 Multiple registration of a participant

Formular

3.5 Change of name

Formular

3.6 Wrong date of birth

Formular

3.7 Creating a new club

Formular

3.8 Changing the name of a club

A renaming of clubs is not possible. Club ratings and statistics from previous years would be changed!
Please go to FAQ point 3.7 "Creating a new club" and fill out the form.
As soon as the club has been created, each participant concerned has to select it as his new competition club in his participant data and save it.
From the next flight of a new season on your flights will be scored for the new club.
Once for the 2021 season, the first flight after 1.4.2021 will determine the club for the following flights.

3.9 Creating a new airfield (only for GLD)

Formular

Please enter coordinates in degrees, minutes seconds. For example for N49° 30' 27" E011° 26' 51" write N493027 E0112651.
The airport name must not have more than 20 characters.

3.10 Creating a new type of aircraft

Formular

3.11 Merging of clubs

A merger of clubs is not possible. Club ratings and statistics from previous years would be changed!

 

4. (OLC-)Story

How does the upload of photos work?

You can add up to 30 photos in the flight information of your respective flight. It does not matter if the flight took place a longer time ago.
If your photos contain timestamps and/or GPS coordinates, this is optimal and they will be automatically assigned in the timeline and position.
If this information is missing (e.g. it is often filtered out by the iPhone during the upload process), these photos are initially displayed at the bottom of the timeline.
After uploading, please enter the time in UTC manually so that the photos are correctly assigned in the timeline and position.

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